Refund Policy

The short version

The product is downloadable source code, which cannot be returned once you have it. A refund is therefore available while you have not yet downloaded the files, and after that only where the product is materially not as described.

Individual template purchases

• Before you download: full refund within 14 days of purchase, for any reason. Ask and we will process it.
• After you download: refunds are given only where the template is materially not as described, is broken in a way we cannot fix, or you were charged in error.
• Not grounds for a refund: changing your mind, buying the wrong template, lacking the skills to use it, or wanting a feature the template never claimed to have.

Memberships

• You can cancel at any time, which stops the next charge.
• We do not pro-rate a part-used month; you keep access until the period you paid for ends.
• If you are charged after cancelling, that is an error — tell us and we will refund it in full.
• A first membership charge can be refunded within 14 days if you have not downloaded anything under the membership.

What happens to your access

When a purchase is refunded, the entitlement it created is revoked and you may no longer download that template. You must stop using the files and remove them from your projects.

Refunding one purchase does not affect any other template you bought.

Chargebacks

Please contact us before raising a chargeback; most cases are resolved faster directly. A chargeback suspends the related entitlements while the payment provider investigates.

How to request one

Email support@customtheme.site with the email address on the account and the transaction reference from your dashboard. We aim to respond within two business days.

Nothing here limits any statutory right you have under consumer law in your country.